Hi, how can we help?

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We understand how frustrating it is to receive the wrong or missing item in your order. Don’t worry, you can request a refund quickly and easily. 

How to request a refund

If you received the wrong or incomplete item, please submit a refund request within 24 hours from the time you received the order. Click HERE to learn how to raise a refund request.

What you’ll need for a successful refund

To make sure your request is processed smoothly, please prepare the following:

• Choose the correct refund reason (e.g., “Incomplete Order” or “Wrong Item Delivered”).

• Upload clear photos of the item (avoid blurry pictures).

• Include other evidence that supports your claim (such as delivery notes, packaging, etc.).

• Add remarks for any missing items (e.g., specify the missing item name from your order and the quantity).

• Provide extra details if needed (e.g., chat conversations with the rider or screenshots of proof).

⚠️Note: Refund requests submitted after 24 hours after order receipt may not be accepted.

How to upload photos for your refund request

To help us verify your case quickly, please follow these photo guidelines: