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⚠️ Important Reminder
When reporting a scam, please provide:

• Your phone number
• Date and time of the incident

Providing this information helps us process your report more efficiently.

How to Spot Scams

Scammers often use tactics that can be identified by:

• Fake links that direct you outside of Shopee and request sensitive account details such as one-time passwords (OTPs) or account passwords.
• Poor spelling and grammar, which are common in scam messages.

Common Scams Impersonating Shopee Staff

Scammers may claim that:

• You have won a prize and need to provide personal information to claim it.

• There is a problem with your account or order, requiring urgent action.

What Scammers Might Ask You to Do

They may pressure you into:

• Sharing your OTP, account password, or ShopeePay PIN.
• Providing personal data (e.g., date of birth), which Shopee Customer Service may use for verification.
• Making a payment via ShopeePay to a number they provide.
  
  

🚨 Important: Shopee will never ask for your password, PIN, or payment outside of the Shopee platform. Ignore or report such cases immediately.

Shopee will only contact you through official channels:

✅ The Shopee App
✅ Verified social media accounts
✅ Official email addresses ending with @shopee.com.my

How to Report a Scam

If you have accidentally shared your personal or account information with a suspicious third party:

1. Report it immediately to Shopee Customer Service.
2. Change your account password and ShopeePay PIN through the Shopee App to secure your account.

For live support, follow the steps in this article: [Customer Service] How do I contact Shopee Customer Service?