Hi, how can we help?
[Order Tracking] How to Track, Manage, and Receive your Shopee order?
We know how important it is to stay updated on your order. Here’s everything you need in one place:
🔍 Track Your Order Status
Go to Me > My Purchases.
Orders are grouped by: To Pay, To Ship, To Receive, Completed, Cancelled, Return/Refund.
Tap Shipment Status to see detailed delivery updates.
⚠️ For Shopee Supported Logistics (SSL), tracking numbers are available in-app. For Non-SSL orders, contact the seller directly via Shopee Chat.
⏰ Delivery Scheduling & Attempts
Specific delivery date/time cannot be scheduled.
Please be available at your delivery address around the Estimated Delivery Date (EDD).
Couriers usually attempt delivery up to 3 times. If unsuccessful, the parcel will be returned to the seller.
💡 Tips for smooth delivery:
Provide a complete and accurate address.
- Keep your phone number updated so couriers can contact you.
- For Cash on Delivery (COD), prepare the exact payment amount.
🚚 Contact Shopee Supported Logistics Partners
You can track or contact your courier directly:
| Logistic Partner | Tracking Website | Contact Information |
SPX Express | Kindly reach out to us via the channels at the bottom of the page. | |
PosLaju | 📞 Phone: 1300-300-300 | |
DHL | 📞 Phone: 03-2779-2300 ✉️ Email: mysupport@dhl.com | |
NinjaVan | 📞 Phone: 011-1722 5600 ✉️ Email: support_my@ninjavan.com | |
Flash Express | 📞 Phone: 0154-600 0825 ✉️ Email: customerservice@flashexpress.my | |
Best Cargo | 📞 Phone: 03-8660 0888 | |
GDEX | 📞 Phone: 03-6419 5003 ✉️ Email: mygdexadmin@gdexpress.com | |
City Link | ||
Same Day Delivery | N/A | Kindly reach out to us via the channels at the bottom of the page. |
💡 Helpful Reminders
Always check your tracking page first before reaching out to support.
If delivery fails after 3 attempts, or your parcel is returned and you will be refunded.
Issues with SPX riders (e.g., rude behaviour, mishandling) → contact Shopee Customer Service.