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Can I reschedule my flight?

If the flight is non-reschedulable, once booking is confirmed, the flight ticket is not reschedulable.

If the flight is reschedulable, you may request for reschedule by submitting the request to Shopee’s Customer Service at least 72 hours before the departure

An administrative fee of RM 60 (per person, per flight) will be charged by Airpaz for any rescheduling of a confirmed booking. 

The request will be subject to the policies and approval of the airline. 

 
Can I change my ticket details (Passenger name)?

Changes to the passenger(s)’ details on the eTicket is subject to the policies and approval of the airline. As such, please ensure that all passenger(s)’ details are accurate before proceeding to finalize your booking. 

In the event changes to passenger(s)’ names are required, you may contact Shopee’s Customer Service for information and assistance, and such requests for changes in passenger(s)’ names are to be submitted at least 72 hours before the departure of the applicable flight subject to the following terms:

1. All changes to passenger(s)’ names requests are subject to the applicable airlines’ policies and approval;
2. Changes in passenger(s)’ names of up to four (4) characters shall not incur any administrative charges; and
3. Changes in passenger(s)’ names of more than four (4) characters, adding and/or removal of passenger(s)’ names shall be subjected to Administrative Fee of RM60. 

Can I cancel my flight booking and be eligible for a refund?

You may contact Shopee Customer Service directly for more information and assistance, all refund requests shall be dependent on the policies and approval of the applicable airline and to be submitted at least 72 hours before the departure of the applicable flight.

A non-refundable administrative fee shall be charged by Airpaz for any cancellation and the airline may also charge an additional cancellation fee, which in some cases may be 100% of the booking.

In the event your cancellation and refund request is accepted by the applicable airline, Airpaz will issue you a refund in the amount as determined by the applicable airline at its sole discretion, in the form of a digital voucher via email that you can apply for your next purchase on Airpaz website on www.airpaz.com only.

The Refund Voucher will be valid for 1 year from the date of issuance and for one single use only. Any remaining balance in the Refund Voucher after usage shall not be refunded to you in any way. 

Please note that if you have used a voucher or coins, the amount will not be returned or refunded. 

How long would it take to process my refund request?

Processing time for refund requests will be between 45-180 days from the date of such refund request’s submission by you, subject to the policies of the applicable airlines.

What happens if my flight is cancelled by the airline?

If your flight is cancelled, Airpaz will contact you on the available options, the airlines/Airpaz may:

1. Offer you an earliest rescheduled flight date and timing on another of the airline’s flight subject to availability; or
2. Offer you an option to reschedule your flight without any additional charges, dependent on your booking date; or
3. Issue a refund in the amount as determined by the applicable airline at its sole discretion, in the form of Refund Voucher for future travel with a one (1) year validity from the date of issuance and for one single use only where any remaining balance in such Refund Voucher after usage shall not be refunded to you in any way; or
4. Credit the refundable amount to your bank account if you opt for a cash refund. A non-refundable administrative fee will be charged by the applicable airline (Refundable amount as determined by the applicable airline at its sole discretion minus administrative fee). 

Please note that if you have used a voucher or coins, the amount will not be returned or refunded. 

You may find Airpaz Customer Service details as below:
Email: ticket@airpazz.com
Contact Number: +60 327243805

What happens if my flight is rescheduled by the airline?

If the airline reschedules your confirmed flight for a duration less than two (2) hours before or after your original scheduled departure time, you will not be allowed to request for a refund or reschedule in flight timing.

If the airline reschedules your confirmed flight for a duration more than two (2) hours before or after your original scheduled departure time, you will be allowed to request for a reschedule in flight timing subject to the following:

1. If the flight pricing for the rescheduled flight timing is lower, the difference in flight tickets’ pricing will not be refunded.
2. If the flight pricing for the rescheduled flight timing is higher, the difference in flight tickets’ shall be paid by you before rescheduling will be made.
3. Changes in destination(s)(s) are not allowed.
4. You are allowed to request for a refund; however such request for refund shall be subject to the airline’s policies and in the event your request for a refund is accepted by the airline, such refunds shall only be in the form of Airpaz Refund Vouchers. 

You may find Airpaz Customer Service details as below:

Email: ticket@airpazz.com

Contact Number: +60 327243805

Can I cancel or reschedule my flight after check-in?

You are not allowed to make any changes after check-in online or at the airport.