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We sincerely apologize for any inconvenience you may have experienced on the ShopeeFood platform. If you encounter any of the following settlement-related issues:
- Did not receive an email with the settlement report
- Received a different payment amount than expected
- Did not receive the settlement within the given time frame
Please report the issue to us immediately via chat and include the following details:
- Merchant Name
- Registered Email
- Proof of Settlement Report and proof of the difference in amount received (if applicable)
Note: In cases of payment credit delays or system-related issues, Shopee will notify you accordingly.