Hi, how can we help?

English | Bahasa Malaysia

We are truly sorry for the inconvenience you have experienced. You may refer to the following troubleshooting steps if you encounter any technical difficulties accessing the ShopeeFood Merchant app. You may perform these steps separately:

Troubleshooting Steps:

1. Make sure your internet connection is stable.
2. Go to Settings > Find App > Shopee Partner App > Force Stop.
3. Close all currently running apps.
4. Reboot your device in use.
5. Restart the app by exiting and re-entering the Shopee Partner App.

Note: Please ensure that you have updated to the latest version of the Shopee Partner App on your Android, iOS, or EDC device.

If you have followed these steps and are still unable to log in to the ShopeeFood Merchant app, please contact our ShopeeFood customer support team via chat by providing the details below:

1. Email address linked to your account
2. Registered phone number / Outlet phone number / PIC Outlet phone number / Outlet owner's phone number
3. Screenshot of the merchant app login page
4. Device information: Android/iOS version