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Shopee will cancel your return/refund request and release payment to the seller if you:

1. Don't select your return options within 2 days:

• It's crucial to act fast! You only have 2 days to choose your return options after your return/refund request has been approved for a return.

2. Fail to return your parcel within 5 days:

• Make sure to send back your parcel within 5 days after your return/refund request has been approved. Time is of the essence to ensure your request is processed smoothly.

💡 Tip: If your order is still within the Shopee Guarantee period, you can raise a new request for a refund. For auto-completed orders, it’s best to communicate directly with the seller to resolve your issue.

We understand how important it is to get your concerns addressed promptly and efficiently. Your satisfaction is our priority, and we want to make this process as seamless as possible for you.

If you have any further questions or need assistance, don’t hesitate to reach out to our customer service team via the channels at the bottom of the page. We're here to help!