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Rating a product

You can rate a product once the order it belongs to is completed. Returned, refunded or cancelled orders are not eligible for rating. To rate a product, please follow the steps below: 

Step 1: Go to the Me tab

Step 2: Click on To Rate

Step 3: Select the order you wish to rate 

Step 4: Click on Rate 

Step 5: Rate Product Quality 

Step 6: Add Photos and/or Videos

Step 7: Write a Review on the product

Step 8: Toggle on Leave Your Review Anonymously if you choose 

Step 9: Rate the Seller’s Service, Delivery Speed and Driver’s Service

Step 10: Leave a Review on the Courier's Service 

Step 11: Click on Submit

You can then rate Product Quality for each product in the order of Seller Service, Delivery Speed, and Driver Service for the order. 

Rating Product Quality 

Rate the Product Quality using the stars (5 stars being the highest) > Add Photo and/or Video > Write a review.

Rating an order

 
Rate the Seller Service, Delivery Speed, and Driver Service for the order respectively by using the stars (5 stars being the highest)

Once you’re done with both the product and order ratings, you can select Submit.

📍 Definitions:

⚠️ Note

• A low rating for Delivery Speed and Driver Service will not be calculated into the seller's overall product rating
• You can feedback on the courier service to share your experience with us
• You may also hide your username by enabling the Leave your review anonymously toggle
• You need to rate all 4 areas before you can submit your rating

Reviewing a product

There are 3 elements of a product review:

• Text
• Photo (up to 5 per review)
• Video (1 per review, between 3 to 60 seconds) 

When leaving a review, you should:

• Use respectful language.
• Write a truthful review based on your experience (e.g. whether the item received has met expectations, how well the item received matches the product description on the listing).
• Showcase the product from different angles using photos/videos to help give others a clearer visual representation of the product in real life. You can take a photo or video directly via the Shopee App, or upload them from your device.

You should not:

• Give irrelevant feedback that is not about the product, seller’s service, delivery speed, or driver’s service
• Use excessive/repeated emojis, words, or characters, which is considered spam
• Use language or photos/videos that are offensive
• Upload photos/videos that are irrelevant to product, seller’s service, delivery speed, or driver’s service (e.g. blacked out photos/videos, photos/videos that do not show the product)

You can earn Shopee Coins from product reviews that meet the following criteria:

Review Reward Criteria:
1. For orders with more than 1 product, each product is eligible to receive coins if the review meets the criteria. This does not apply to products with more than 1 purchase quantity.
2. Shopee reserves the right to retract coins if the review contains irrelevant/inappropriate content.
3. Coin reward is only applicable upon initial rating. Subsequent rating edits to meet the criteria will not be eligible for a coin reward.
4. You will receive your coins once the review is successfully submitted.
5. Rewards won’t be eligible for low-quality reviews.
6. The rating is eligible for reward only when the paid amount of the item is higher than RM0.50.
7. The maximum number of times rewarded for the same item in the past 30 days is 2.
8. Coin reward will vary depending on review quality and the item reviewed. The final decision is up to Shopee’s discretion. 

⚠️ Note

• Any reviews that do not adhere to the product review guidelines above will be removed by Shopee and any Shopee Coins given will be withdrawn.
• No extra Coins will be awarded for edited reviews.
• Coin reward will vary depending on review quality and the item reviewed. The final decision is up to Shopee’s discretion