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Follow the steps below to issue a refund for a transaction:

Step 1: Select the Outlet where you would like to process a refund

Step 2: Go to the ShopeePay tab

Step 3: Check the Transaction ID and Reference ID

Step 4: Enter Store Wallet PIN

Step 5: Click on Refund Payment

Step 6: View Refunded Transactions in the main ShopeePay tab

⚠️ Note:

• Admin accounts can initiate refunds for all outlets, whereas staff accounts can only initiate refunds for their outlet. 
• You can view the fund transaction in the Dashboard for better monitoring and tracking. 
• If the store PIN hasn't been set up, the system will prompt you to create one such as the image below. Please reach out to the person in charge of the Admin account to complete this setup.