Hi, how can we help?

ENG | CN | BM 

Tips: You can only log in to the Shopee Malaysia app using a local phone number and mobile device. 

Hi there! 😊 Need assistance? We're here to help!

Follow these simple steps to chat with our live agents:

1. Open the Shopee App
   Launch your Shopee app and tap on the 'Me' icon at the bottom right.
   
   

2. Access the Chat Option
   Scroll down and click on 'Chat with Shopee'. 🗨️
   
   

3. Type "Live Agent"
   In the chat bar, type "Live agent" to initiate the process.
   
   

4.  Click on "Chat with Agent"
   Tap the "Chat with Agent" button to proceed. 
   
   

5. Select Your Role
   Choose whether you're a Buyer, Seller, or ShopeeFood User.
   
   

6. Choose Your Topic
   Select the topic or issue you need help with. The app will connect you with a Shopee Customer Service agent who can assist you.

Why is Chat Support Only Available on the Shopee App?

At the moment, live chat is app-exclusive to provide you with a secure and optimized support experience.

If you haven’t already, download the Shopee app to access chat support conveniently! Thank you for your understanding—we’re always exploring ways to improve. 

Need More Help?
Don't hesitate! Reach out to us anytime, and our friendly agents will gladly assist you. Your satisfaction is our top priority!