Hi, how can we help?

Like most websites and social media platforms, Shopee encourages the user of a strong password and wallet PIN on our platform to safeguard your account.

Choosing a strong password is never easy, and the best passwords and wallet PINs are ones that are memorable but hard to guess. To create a password and wallet PIN that keeps your account secure, we recommend the following tips:

Meet password requirements

1. Minimum 8 Characters - the more characters, the better
2. A mixture of uppercase and lowercase letters - having a mix of different types of characters will make your password harder to crack.​

Strengthen your Password and Wallet PIN

1. Set a unique password or wallet PIN - use a different password or wallet PIN for important accounts, like your email and platforms involving payments
2. Do not use personal information such as phone numbers, birthdays, anniversaries etc.
3. Do not use repeated numbers or sequences such as "abcd", "0000" or keyboard sequences like "qwerty", "147852"

We won't contact you asking for your password or Wallet PIN

Shopee will never ask you to provide your password or wallet PIN via phone call, social media messaging apps, email or Shopee chat.

We will never ask you to download something or log in to a non-Shopee website. Please check that you are using our secure http://shopee.com.my website to log in.

What should I do if I suspect my account has been hacked?

1. If you are unable to log in or perform sensitive actions on your account such as wallet withdrawal or checkout, do contact Shopee Customer Service via the channels at the bottom of the page. We may have suspected a breach in your account security and taken preventive actions.
2. If you have provided your Password or wallet PIN to someone, please log in to reset your password and wallet PIN at once. If you are no longer able to log in, please contact Shopee Customer Service immediately.

If you have forgotten your password, tap on 'Forgot Password' at the login page and follow the instructions to reset your password.

If you have forgotten your wallet PIN, tap on 'Reset Seller Balance PIN' or 'Reset ShopeePay PIN' and follow the instructions to reset your PIN.