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Buyers

Buyers often refer to product reviews before making a purchasing decision. Honest, accurate product reviews can give other buyers useful information about the product before making a purchase.

To ensure all product reviews are of good quality and relevant to the product listing, Shopee removes product reviews that contain content (text and/or images and video) that is:

• Abusive, vulgar or otherwise objectionable
• Not relevant to the product or the service provided by the seller

⚠️ Nota: 

• Shopee rewards up to 5 coins for each quality review with both photo or video, and up to 3 coins for each review with at least 1 photo or 1 video. However, any reviews that do not adhere to product review guidelines will be removed by Shopee, and coins given will be withdrawn from the buyer. 

*Coin reward will vary depending on review quality and item reviewed. The final decision is up to Shopee’s discretion.

To write a high-quality product review, please follow the tips as per our Help Center article - How to write a high quality product review?

Sellers

Responding to buyers' product reviews reflects well on your customer service and accountability.

If the buyer writes a negative review for your product, you should politely answer the buyer's complaints and offer follow-up service. Responding to a review rudely will deter potential buyers from purchasing your products in the future.

In order to provide a pleasant shopping experience, Shopee removes responses that contain content that is:

• Not relevant to the product or the review from the buyer
• Abusive, vulgar, or otherwise objectionable

For further assistance, kindly contact us via the channels at the bottom of the page.