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Timely food delivery is important, but sometimes, unexpected situations arise that prevent a delivery partner from completing an order. Whether due to an accident, vehicle breakdown, or extreme weather, these challenges can disrupt the delivery process.

If a delivery partner requests to cancel an order, here’s what you need to know.

Why Would a Delivery Partner Request to Cancel?

A rakan penghantar may request an order cancellation due to:

• Accidents – Unforeseen incidents occurring before or after pickup.

• Vehicle Malfunctions – Sudden breakdowns preventing order completion.

• Extended Delivery Distance – Route longer than expected, making it unfeasible.

• Adverse Weather Conditions – Heavy rain, floods, or unsafe riding conditions.

What Should You Do?
If the Delivery Partner Has a Valid Reason:
✅ Contact ShopeeFood Customer Service via the in-app chat and request for cancelation.
✅ The support team will review the situation and process the cancellation if necessary.

If the Reason is Unclear:
✅ Advise the delivery partner to fill up ‘Borang Permohonan Pembatalan Pesanan’ from their end for further guidance.

What Happens If My Order is Delayed?

If a rakan penghantar informs you about a delay but has not requested cancellation, you may choose to:

• Wait for the order if you’re still willing to receive it.

• Contact ShopeeFood Support via chat if the delay is excessively long and requires intervention.

Need Further Assistance?

For further assistance on order cancelation, you can reach ShopeeFood Customer Service via in-app chat, available daily from 7 AM to 11 PM.