Hi, how can we help?

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Hi there! 😊 Having trouble placing your order? Don’t worry—we’re here to help! Here are some common reasons why this might happen and tips to fix it: 

1. Your account may be limited

Shopee may limit accounts if there are concerns about violations of our terms and conditions. This could prevent you from placing an order.
✅ Solution: Review Shopee’s account limitations and ensure compliance.
👉 Learn more about account limitations.

2. No available shipping options

Orders can’t be placed if shipping options are unavailable for your location or items.
✅ Solution: Double-check the delivery address or ensure the product can be shipped to your area.
👉 Check why shipping options might be unavailable.

3. Payment method failed

If your chosen payment method doesn’t work, the order can’t go through.
✅ Solution:

• Confirm that your payment details are correct.
• Try another payment method, such as ShopeePay, credit/debit card, or cash on delivery.

4. Different shipping options for multiple products

When items in your cart have different shipping options, you might need to check them out separately.
✅ Solution: Split the items into multiple orders based on their shipping options.

5. Exceed courier weight or size limits

Logistics providers have specific limits for order weight and dimensions. Bulky or heavy items may exceed these limits.
✅ Solution: Adjust your cart by removing some items or splitting them into smaller orders.
👉 Learn more about courier limits.

6. Exceed product limit

You can check out up to 40 different products per order, and sellers might limit the quantity you can buy for certain items.
✅ Solution: Ensure your cart doesn’t exceed these limits and follow any seller-specific restrictions.

⚠️ Note: 

Still need help?

If the issue persists, we’ve got your back! Reach out to us via the support channels at the bottom of this page, and we’ll assist you right away. 😊