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Possibilities of why your Shopepay KYC registration was rejected:  

• Your IC information that you submitted in the system does not tally with your card
• Symbols such as @ / \  were included in your IC verification
• Your selfie or IC image was not clear or blurry
• Your IC number that you used to register is already linked to another ShopeePay account

• Kindly be informed that only one (1) IC can be used for Shopeepay
• Please delete that account if you no longer wish to use it or use your previous account instead as an alternative