Hi, how can we help?

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1. What is the difference between a transferable balance and a non-transferable balance in ShopeePay?
  
Top-ups made from credit cards and cash are non-transferable, while top-ups made from funds other than a credit card and cash (ie: top ups made from online banking, debit cards, etc) are transferable

2. What can I use my transferable & non-transferable balance for?
  
Transferable balance can be used to make offline payments and online checkouts, withdrawals, financial products (ie: investment and loan repayments such as Sloan, etc), and Overseas Transfer. Non-transferable balance can only be used for offline and online checkouts. Still, it cannot be used for withdrawals, financial products (ie: investment and loan repayments such as Sloan, etc), and Overseas Transfers.

3. How can I view my transferable & non-transferable balance?
  
Your transferable & non-transferable balance can be viewed below:

Step 1: Click on Transfer 

Step 2: Select the Category 

Step 3: Select the Recipient

Step 4: Click on the Question Mark (?) icon 

Step 5: View Balance Overview

4. Will transferable or non-transferable balances be prioritised for payments?
  
Your funds will first be deducted from your non-transferable balance and subsequently your transferable balance.

5. Can I transfer my transferable and non-transferable balance to other ShopeePay users to a bank account, or through a DuitNow transfer?
  
Balance that is classified as "transferable balance" can be transferred to other ShopeePay users, bank accounts, or through DuitNow transfer. Balances that fall under the category of "non-transferable balance" cannot be transferred to other ShopeePay users, bank accounts, or through DuitNow transfers.
  
6. Why can’t I repay my SLoan with the balance available in my ShopeePay wallet?
  
Only the balance that falls under the transferable balance in your ShopeePay wallet can be used to repay your loans. If any amount in your ShopeePay wallet falls into your non-transferable balance, it cannot be used to repay your loans.