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You can utilise J&T Cargo as a Shopee Free Return courier for items weighing more than 20kg (up to 500kg) effective 29 May 2023.

Once your return request is approved, you can return the item(s) to the seller within 5 days using Shopee Free Returns with J&T Cargo at zero shipping cost!

💡 Tip: 

• Shopee Free Return Drop Off is available for SPX Express, PosLaju and J&T Express
• Shopee Free Return Pick Up is also available for  SPX Express, J&T Cargo and Flash Express

What’s the return process for Shopee Free Return with J&T Cargo?

1. Raise request in the app and print Return Label

Step 1: Go to ‘Me’ tab and click ‘My Purchase’. Select ‘Return Refund’ and select the order

Step 2: Tap 'Select Shipping Option'. Click ‘Pick Up’ and select ‘Confirm’

Step 3: On the return/refund page details, you can print the return label by emailing it to yourself or download it

💡 Tip: If your haven’t done it, you can verify your email address by going to ‘Account Settings’

2. Generate tracking number and wait for parcel to be picked up

After clicking ‘Confirm’, a tracking number will be generated. J&T Cargo will collect the parcel from the buyer’s pickup address during the selected pickup time.

💡 Tip: Find out J&T Cargo’s list of dangerous goods and prohibited items.

⚠️ Important note:

• All the involved parties (buyer, seller, dispute agent) can track the parcel on the app
• Seller has 5 days to assess the item(s) condition and make a return decision
• If a dispute arises, our Dispute team will mediate
• The refund is processed immediately if your request is approved, subject to the refund time frame of your payment method