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[ShopeeFood] Can I cancel my ShopeeFood order?
English | Bahasa Malaysia
ShopeeFood allows order cancellations within 10 seconds after placing an order through the Shopee app. Once this time has passed, cancellation is not allowed, except under specific conditions.
💡 Tip: Always double-check your order details and delivery address before confirming your purchase.
How to Cancel My ShopeeFood Order?
- Go to Me > My Purchases.
- Select your ShopeeFood order.
- Select Cancel Order (available within 10 seconds after placing the order).
Cancellation Rules & Refunds
Once food preparation starts, cancellation is not allowed.
Refunds: Approved cancellations are processed within 1-3 working days depending on the payment method. May refer HERE
Shopee Coins & Vouchers: Automatically refunded subject to validity
When Can I Cancel My Order?
Situation | Cancelable? | Action Required |
Order placed within 10 seconds | ✅ Yes | Select Cancel Order in the Shopee app. |
No driver assigned for an extended period | ✅ Yes | If the cancellation button is available, proceed with self-cancellation. Otherwise, chat with us. |
Merchant closed after accepting order | ✅ Yes | Chat with us to request a cancellation and provide proof. If the driver informed you, share their message. If the merchant called you, provide the call log. |
Food not prepared after an extended time | ✅ Yes | Chat with us to request a cancellation. |
Wrong delivery address (driver not assigned) | ✅ Yes | Chat with us to request a cancellation. |
Change of mind | ❌ No | Cancellation is not allowed. |
Chose the wrong payment method | ❌ No | Cancellation is not allowed. |
Forgot to apply a voucher | ❌ No | Cancellation is not allowed. |
Wrongly selected self-pickup/delivery | ❌ No | Cancellation is not allowed. |
Order being prepared by the merchant | ❌ No | Cancellation is not allowed. |
Driver already assigned and on the way | ❌ No | Cancellation is not allowed. |
Why Can't I Cancel My Order?
ShopeeFood enforces strict cancellation policies to reduce food waste and support merchants and delivery partners.
Orders in preparation or with a driver assigned cannot be canceled.
⚠️ Note:
- You are allowed to cancel the order as long as the cancellation button is available.
- Approved cancellations will be refunded within 1-3 working days depending on the payment method used. Click HERE for more info.
- All Shopee Coins, Free Shipping Vouchers, or Discount Vouchers used to place an order will be auto-refunded once the order is cancelled (subject to validity).
