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[Return Refund] What kind of products are not returnable using Change of Mind Returns?
English | Bahasa Malaysia
Products* are not returnable if at least 1 item falls within the below categories OR is a non-returnable item, then Change of Mind will not be applicable.
⚠️ Note
Products under the Electronic Category have to remain SEALED (i.e., the seal is not broken, been tampered with, or altered) and in RESALABLE CONDITION (i.e., Product has NO sign of: use, wear and tear or any damage) to be considered eligible for Change of Mind returns.
*Disclaimer: For non-returnable items, the products that are categorised under the following list aren't eligible for Change of Mind:
- Hygiene Reasons
- Perishable Goods
- Food & Beverages > Fresh & Frozen Food
- Food & Beverages > Dairy & Eggs
- Food & Beverages > Bakery
- Live plants
- Digital Products
- Tickets, Vouchers & Services
- 'Deals Near Me'
- Non-Returnable Items
Electronics | ||
L1 Category | L2 Category | L3 Category |
Digital Purchase | Deals Near Me | All |
Home Appliances | Large Household Appliances | Air Conditioners, Washing Machines |
Kitchen Appliances | Refrigerators | |
TVs & Accessories | TVs | |
Fashion | ||
L1 Category | L2 Category | L3 Category |
Baby & Kids Fashion | Baby & Kids Accessories | Jewellery |
Baby Clothes | Swimwear | |
Boy Clothes | Swimwear, Underwear & Innerwear, Others | |
Girl Clothes | Swimwear, Underwear & Innerwear | |
Fashion Accessories
| Investment Precious Metals | All |
Fine Jewelry | Anklets, Necklaces, Bracelets & Bangles, Brooches & Pins, Charms, Pendants & Ornaments, Jewellery Set, Others** | |
Men Clothes | Innerwear & Underwear | All |
Sleepwear | All | |
Muslim Fashion | Women Muslim Wear | Muslimah Swimwear, Nursing Blouse Top |
Women Clothes
| Lingerie & Underwear | All |
Socks & Stockings | All | |
Sleepwear & Pyjamas | All | |
Maternity Wear | Breastfeeding Wear, Nursing Bras | |
** Only applicable to the Local listing only
FMCG | ||
L1 Category | L2 Category | L3 Category |
Food & Beverages | Bakery | Bread, Pie, Cake. Pastry, Others (Excluding Baking Needs/Ingredients) |
Dairy & Eggs | All | |
Fresh & Frozen Food | All | |
Health
| Medical Supplies | First Aid Supplies, Laboratory Tools, Medical Gloves & Masks, Nasal Care, Over-the-counter Medicine, Pain Relievers, Prescription Medicine, Stethoscopes, Traditional Medicine, Others |
Sexual Wellness | All | |
Personal Care | Oral Care, Feminine Care, Others | |
Others | - | |
Mom & Baby | Maternity Healthcare | Maternity Vitamins & Supplement |
Milk Formula & Baby Food | All | |
Food | ||
L1 Category | L2 Category | L3 Category |
Food Delivery | All | All |
Lifestyle | ||
L1 Category | L2 Category | L3 Category |
Books & Magazines | E-Books | All |
Home & Living | Decoration | Flowers |
Gardening | Plants | |
Hobbies & Collections | Toys & Games | Capsule Toys |
Sports & Outdoors | Sports & Outdoor Apparel | Sports Bras, Swimming Attire, Sets |
Computers & Accessories | Softwares | - |
Tickets, Vouchers & Services | All | All |
