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SPayLater e-Invoice FAQ

1. What is an e-Invoice?

An e-Invoice is a digital representation of a transaction between supplier and buyer which contains all relevant data fields required by the Inland Revenue Board Malaysia (“IRBM”).

An e-Invoice will replace paper or electronic documents such as invoices, credit notes and debit notes.

2. What is a validated e-Invoice?

It is an e-Invoice that has been validated by IRBM. A QR code will be generated by IRBM which may be used to validate the existence and status of the e-Invoice via IRBM’s MYInvois Portal.

3. What is a visual representation?

Visual representation is the format where a validated e-Invoice is presented to users (e.g. PDF).

4. How can I enable/disable e-Invoice on the Shopee app?

5. How do I search for an e-Invoice?

Note: To receive an e-Invoice, those transactions must be completed while the “Receive e-Invoice” is toggled on. If the “Receive e-Invoice” button is not toggled on upon completing the transactions, you are not able to receive the e-Invoice.

⚠️ Note:

To receive an e-Invoice, those transactions must be completed while the Receive e-Invoice button is toggled on. If the Receive e-Invoice button is not toggled on upon completing the transactions, you are not able to receive the e-Invoice.

6. Are e-Invoices automatically generated for every order/loan?

The user can request an e-Invoice by toggling on the Receive e-Invoice button. If the user has requested to receive e-Invoices, a visual representation will be shared with the user on each billing date, following the normal loan/ product behaviour. Additionally, any e-Invoice for late charges will be generated whenever a repayment is made.

If the user has not requested to receive e-Invoices, they will not receive any e-Invoice. Even if the user requests for e-Invoices in the future, e-Invoices for past transactions will not be re-generated.

7. How does the e-Invoice work for SPayLater?

For a 3-month instalment, the e-Invoices are generated based on specific components of the loan. Here's a breakdown of the invoices you can expect:

Financing fee for month 1 - Invoice 1 will include the financing fee for the first month only.
Financing fee for month 2 - Invoice 2 will include the financing fee for the second month.
Financing fee for month 3 - Invoice 3 will include the financing fee for the third month.

If there are any late charges incurred, an additional invoice will be generated upon repayment.

8. How long will the e-Invoice be kept?

The e-Invoices generated are accessible in the app for 12 months from the date of issuance.

9. What shall I do if I am still unable to receive the e-Invoice after enabling it?

If you are receiving a notification or a banner message in the e-Invoice setting page stating that we are unable process your e-Invoice request due to incorrect personal information submitted, please contact the Shopee Customer Service via in-app live agent chat service or Internet Call feature to correct your details.

10. Who should I reach out to if there are queries or concerns related to e-Invoice?

You may reach out to Shopee Customer Service via the in-app live agent chat service or Internet Call feature. Alternatively, you may refer to the IRBM Website for more information.

SPayLater is a service provided by SeaMoney Capital Malaysia Sdn Bhd.

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