Hi, how can we help?

How do I terminate my ShopeeFood store account ?

We are sad to see you on this page.Our heartfelt commitment has always been to provide the best service possible for you. We genuinely care about your experience and sincerely want the chance to address any concerns you might be facing.

If you still wish to deactivate your ShopeeFood Merchant account, please click HERE and fill in your store details and tap Submit to proceed with the deactivation process. 

Your decision will be respected, and we're here to assist you in any way possible.

ShopeeFood team will review your request, and it may take up to 2 working days to complete your offboarding process. This will also allow us to update you on any pending outstanding matters.

💡 Tip: Please ensure that the email address you provided is active to receive updates on your request.

How do I reactivate my ShopeeFood store account ?

Welcome back! We are delighted to see you here again. 

If you were previously an active merchant with us and wish to reactivate your account, kindly click HERE and fill in your store details for the reactivation process. 

ShopeeFood team will review your request, and it may take up to 5-7 working days to complete your reactivation process. 

Our team may get in touch with you to verify your request, if necessary. This verification process may also involve agreeing to updated terms and conditions or specific requirements set by ShopeeFood.

💡 Tip: Please ensure that the email address you provided is active to receive updates on your request.