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ShopeeFood merchants may file for compensation through the Shopee Customer Service Team if they encounter a situation where the food has already been prepared but the order is later cancelled due to it being unable to be assigned to a delivery partner. 

It is essential to note that merchants are strongly encouraged to commence order preparation only after they have been successfully assigned to one of our delivery partners.

Note: Please be aware that merchants can only request compensation within the first 30 days from the date of order cancellation.

The steps sellers need to follow in order to file for compensation are as follows:

Step 1: Record the affected orders

Ensure to keep a record of the affected order ID(s) and take a photograph of the food you have prepared, along with the printed receipt.

To search for the Order ID of your cancelled orders ( Shopee Partner App ):

1. Click on "Order" > Go to "History" > Canceled orders will be displayed there, and you may find the corresponding Order ID for each cancelled order.

2. Click on the cancelled order. You will be able to see the full details of that order including the Order ID and Order Time in the Order Information section

Step 2: Request for a Compensation 

 

 

1. Click on the banner to access our compensation form. 

 

 

2. Fill in the details of the compensation.

3. Once submitted our team will review it and get back to you within 3 to 5 working days. 

Please note that each compensation amount is subject to commission fees and transaction fees of each store.

Alternatively, to access the compensation form, click on the button below :