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Do take note, if there is any refund to the buyer due to missing item/wrong order or damage order, it may result in a deduction in payment in your wallet.

However, not to worry, The Customer Service Team will reach out to the outlet prior to this via call and email to validate the buyer's claim. 

If you would like to dispute the deduction, you may revert back to us via the email we forwarded to you or reach out to us via ‘Contact Us’ options below within 7 days of the wallet adjustments. 

Note: Do ensure the contact details provided to us are correct so that we can notify you on such request.