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All your ShopeeFood refund requests can only be raised within 24 hours from the order received date & time. Note: Refund requests can only be submitted once per order, so please review your order carefully before initiating a refund.

Below are the criteria to raise for a refund:

• Received missing/ incomplete items
• Received the wrong items
• Did not receive any item at all 
• Received items with a broken seal 
• Unconsumable food

Please refer to the steps below on how to raise a refund request:

Tips:

1. Please make sure that you choose the correct refund reason
2. Upload clear photos of the item you are reporting (ensure the photos provided are clear and not blurry). You may refer to HERE for guidelines. 
3. Include any other evidence that might be helpful for our investigation.
4. Provide additional details (if needed), ie: chat conversations, or relevant screenshots. 

⚠️ Note:

For further information, please feel free to contact us via ShopeeFood Live Chat or alternatively, you may fill out the form HERE.

*Please note that for Domino's Pizza orders, you may refer to HERE for information on how to request a refund.