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Account limitations can occur if your account engages in suspicious activities that breach our Terms of Service. Such activities include generating fake orders, exploiting vouchers/promotions, participating in scams, and more.
If your account faces limitations, you might encounter a pop-up message during login or checkout that notifies you of this. If your account has been restricted, you will be unable to post content on Shopee Video.
To learn how to reinstate your account, please look at our Help Center article on why you are unable to log in to your Shopee account. Kindly prepare the following documents to help our agents better assist you with this issue.
For Buyers:
For Sellers:
⚠️ Important:
Permanent suspension may result if:
After submitting the appeal, expect results via email within 3-5 business days.