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Before cancelling your order, you may want to view "Can I cancel my order?" to find out if your order is eligible for cancellation.

1. Click on "Me" and "To Pay / To Ship". Find your order and click on the name of the order.

• If your payment is not successful, your order will be under "To Pay"
• If you have made payment successfully, your order will be under "To Ship" before seller ship it out.

2. After that, click on "Cancel Order" to initiate a cancellation request.

• If the cancellation request is done before the payment is successful or before seller arrange shipment (order with no tracking number updated), cancellation will not need seller's approval and can be cancelled immediately. However, the order will be automatically cancelled by the system if it has not been shipped 3 days after Days to Ship.  
  
  

• Effective 25 September 2024, If cancellation is done after shipment is arranged but before the parcel is handed over to the logistics partner:

  • Instant cancellation: Buyers can instantly cancel orders as long as the order is shipped via Shopee Supported Logistics and does not fall under certain exclusions below:

    1. Pre-order listings

    2. Fresh or frozen food products

    3. Custom-made items

    4. Digital products

    5. Orders with Same-Day Delivery

  • Seller approval required: If the order involves any of the excluded items above or is shipped via non-Shopee Supported Logistics, the cancellation will require seller approval. Any cancellation request not responded by seller within 1 day will be auto accepted and refunded to the buyer.

     

     

     

Below are some related articles we prepared for you as this may be helpful if you faced such issue for this issue. 

1) How can I get the refund for my cancelled order?

2) Can the seller reject my cancellation request? Can I submit another cancellation request?

3) When and how can I apply for a return refund?

4) When and how will I receive my refund?