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Online transactions

To pay with ShopeePay, select ShopeePay during your checkout:

Payment Option > ShopeePay > CONFIRM > Place Order > fill in your ShopeePay PIN number > OK.  

If you haven't activated your ShopeePay account, select Activate Now on the Payment Method page. You’ll be guided through the steps to set up your ShopeePay account. 

Instead of using ShopeePay PIN, you can also verify your identity via other verification methods. 

Once complete, the payment will be automatically confirmed, and the seller will be notified to ship your order.

⚠️Note

1. You cannot make partial payments with ShopeePay.
2. If your payment takes a long time to process, restart the Shopee App and check the payment status on your ShopeePay page. If it has failed, try to pay again by accessing the My Purchases page via Me tab > To Pay.

1. Contact Shopee Customer Service if you face other issues with your ShopeePay payment.

Offline transactions

When you’re making a purchase at brick-and-mortar stores, look out for merchants which support ShopeePay.

To pay with ShopeePay at participating offline merchants, you can do so via Scan or Pay from your ShopeePay page.