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[Order Tracking] What to do if your order hasn’t arrived after the Estimated Delivery Date
We understand how stressful it feels when an order doesn’t arrive on time. Don’t worry—you have a few options to resolve this.
📦 Option 1: Raise a Return/Refund Request
Go to Me > My Purchases > To Receive
Select your order
Tap Return/RefundChoose I didn’t receive some/all of my items
- Select Parcel not delivered as the reason
- Add details, then Submit
💡 Tip: For missing items only (not the whole order), please follow the guide for Incomplete/Missing products.
🚚 Option 2: Track or Expedite Your Order
- Shopee Supported Logistics (SSL): Contact the logistics partner directly. See full guide HERE.
- Non-Shopee Supported Logistics: Contact the seller for updates.
📝 Important Notes
The Estimated Delivery Date (EDD) may change due to high delivery volumes. When this happens, the Return/Refund button will be temporarily unavailable.
If the Shopee Guarantee period has ended and your parcel hasn’t arrived, please reach out to us through the support channels below.
For ShopeeFood delivery issues, check this article: Why is my ShopeeFood order delayed?
👉 Remember, every late order is covered by our On-Time Guarantee Voucher, so you won’t be left empty-handed! Stay patient, follow the steps above, and reach out if you need extra help—we’re here for you.
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