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If you didn’t receive your refund after a ShopeePay transaction (online or offline), don’t worry — let’s walk you through how to check and resolve this.

🕒 1. Check the 24-Hour Refund Window

Refunds usually appear in your ShopeePay wallet within 24 hours. This applies to both online and offline transactions.

🔍 2. Track Your Refund Status

Follow these steps:

1. Go to the ShopeePay tab in your app

2. Tap “Last Transactions”

3. Look for the refund entry.

   • ✅ If it appears, the refund was successful.

   • ❌ If not, continue to Step 3.

🧾 3. Confirm the Correct Order SN

You can find the Order SN by:

• Opening the transaction in your ShopeePay history

• Copying the Order SN code

🛠️ 4. Still No Refund After 24 Hours?

If there’s no refund after 24 hours:

• Check that you didn’t use a voucher or cashback, as these may refund differently.

• Check if the payment failed or was cancelled — refunds only apply to successful charges.

📩 5. Need Help?

If you’ve tried the above and still don’t see your refund:

• Tap button below to contact us.

• Share your ShopeePay Order SN so we can assist quickly