At ShopeeFood, we ensure that all our Delivery Rider are verified and selected based on integrity. However, if you encounter any issues with a ShopeeFood Delivery Rider, such as:
- Unable to contact the Delivery Rider
- Rude behavior or feeling threatened
- Receiving non-delivery-related messages from the Delivery Rider
- Experiencing harassment
- Serious law violations (e.g., reckless driving, physical contact attempts, or feeling unsafe)
Please report the issue to our Customer Service immediately via chat or email. To assist with the investigation, kindly provide the following details:
- ShopeeFood Delivery Rider’s name
- ShopeeFood Delivery Rider’s vehicle number
- ShopeeFood Delivery Rider’s mobile number
- Supporting evidence (e.g., photos or videos)
Your prompt report will help us take the necessary actions to maintain a safe and professional delivery experience.