Question 1

[Scam Advisory] How do I report scam or suspicious activity?

Accepted Answer

EN | BM | CN

Ensuring your account's safety is our utmost priority.

Should you encounter any of the following situations, promptly reach out to us to report:

An unfamiliar third party claiming Shopee affiliation contacts or approaches you.
Unidentified numbers offering part-time jobs message you via text or WhatsApp.
Unknown individuals request sensitive details through links in text or WhatsApp.
Shopee sellers direct you to perform transactions via external channels (QR codes, e-wallets, direct transfers, etc).
You disclose your OTP code to unknown parties.
You were deceived into initiating payments for third-party entities.

If you encounter suspicious online activities or fall victim to a scam, promptly report it to the nearest police station or through:

National Scam Response Centre (NSRC) (8:00 AM to 8:00 PM) by dialling 997 to report the scam case or refer to the NSRC website for more info

SEMAKMULE is a PDRM platform to check on bank accounts and telephone numbers involved with commercial crimes

CCID Infoline (8:00AM to 12:00AM), a PDRM WhatsApp channel to check on the status of police reports and submit information on commercial crime cases: 013-211 1222

CCID Scam Response Centre (8:00AM to 8:00PM), a PDRM information hotline to submit information or inquire information on online scams: 03-26101559 / 03-26101599

⚠️ Note:

If you receive a product that appears to be counterfeit or suspicious, please refer to the guide on how to raise a Return/Refund request using the appropriate reason code.

If you encounter sellers offering suspicious products or receive suspicious links via email, SMS, or WhatsApp, please contact our customer service representatives through the channels at the bottom of the page, and we will promptly investigate the matter.

Question 2

[Order Tracking] How do I check the status of my order?

Accepted Answer

EN | BM | CN

Understanding the status of your order

To Pay	Orders awaiting payment
To Ship	Orders awaiting shipment from sellers
To Receive	Shipped orders that are en route
Completed	Successfully delivered orders
Cancelled	Cancelled orders
Return/Refund	Returned or refunded orders

Checking the status of your order

You can track your orders by going to the 'My Purchases' section under the 'Me' tab in the Shopee App. Your orders are organised based on their current status:

Tracking Your Order's Delivery Status

When your order is marked as 'To Ship' or 'To Receive', you can access detailed shipping updates and closely track its delivery progress.

Copy of Copy of Case Tracker 1 (2).gif

⚠️ Note

Orders shipped by Shopee Supported Logistics (SSL) will have tracking numbers and can be tracked easily via the Shopee App.
If your order has no tracking number, you may contact the seller directly to check your order’s delivery status.

Hi, how can we help?

Categories

Hot Questions