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Vouchers and promo codes can be reused under two conditions:

1. You cancel the order before making payment.
2. Your payment failed and order was cancelled.

If your order is cancelled without payment, the voucher code will be returned to your Voucher Wallet within four hours. Please try again after four hours to use the voucher.

However if your order had been paid but was refunded due to seller's cancellation, request for refund and etc, please do inform us with your voucher used and your order ID for us to assist you further. 

Read more: How do I access My Vouchers to find vouchers that I have previously saved?

Have more questions? Contact us via the channels listed at the bottom of the page and we'd be

happy to assist you!